Return and Refund Policy

Last updated: September 21, 2026

At Pawmemori, we want you to love your keepsake. If you are not completely satisfied with your purchase, you may be eligible for a refund under the conditions below.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee.

If you are not satisfied with your Pawmemori purchase, you can contact us within 30 days of receiving your order to request a return and refund.

To start a return, contact us at:

pawmemori@gmail.com

Please include your order number and let us know that you would like to return your purchase.

2. Returns

Once you contact us, we will provide you with the information needed to complete your return.

Returned products should be in reasonable condition and should not have been damaged through misuse or improper handling.

You are responsible for taking reasonable care of the product while it is in your possession.

3. Return Shipping

For returns made under our 30-day money-back guarantee, Pawmemori covers the return shipping costs where applicable.

We will provide instructions for returning your order after you contact us.

4. Refunds

Once your return has been received and inspected, we will process your refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged or Incorrect Orders

If your product arrives damaged, defective, or you receive the wrong product, please contact us at pawmemori@gmail.com as soon as possible.

Please include your order number and photographs showing the issue where possible.

We will review the issue and, where appropriate, offer a replacement, repair, or refund.

6. EU Consumer Right of Withdrawal

If you are a consumer in the European Union, you generally have a statutory 14-day right of withdrawal for online purchases.

This period generally begins on the day you, or a person you designate who is not the carrier, receives the product.

You can exercise this right by contacting us within the applicable period.

The statutory exceptions to the right of withdrawal apply where relevant, including certain products that are made according to the customer's specifications or are clearly personalized.

Our 30-day money-back guarantee is an additional guarantee and does not limit any mandatory consumer rights you may have under applicable law.

7. Exchanges

We currently do not offer direct exchanges.

If you would like a different product or design, you can contact us to discuss the available options.

8. Contact

For questions about returns, refunds, damaged products, or your order, please contact:

Pawmemori
Email: pawmemori@gmail.com
Website: pawmemori.com