Shipping Policy

At Pawmemori, we carefully prepare every order so you can keep your pet close wherever you go.

Processing Time

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Delivery times vary depending on your location.

Estimated delivery time: anywhere from 7 days up to 14 days and up to 30 days.

Most orders arrive sooner, but delays can occasionally occur due to shipping carriers, customs, weather, holidays, or other circumstances outside our control.

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are displayed at checkout and may vary depending on your location and order.

Any free shipping promotion will be clearly stated on our website or at checkout.

Tracking

When tracking is available, you will receive a tracking number by email after your order has shipped.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Delayed or Missing Orders

If your order has not arrived within 30 days, please contact us at pawmemori@gmail.com.

We will help you investigate the status of your order and determine the appropriate next steps.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If an incorrect or incomplete address is provided, we may not be able to change the address once the order has been shipped.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.

Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.

Contact

If you have any questions about your order or shipping, please contact us at:

pawmemori@gmail.com

We are happy to help.